Petco Reviews and Complaints

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Petco Reviews

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  • They sell rats as food for snakes



    I was just at this Petco store with my son. We were looking at the cute rats, because our pet rats have recently died. Suddenly two teenage boys walked up with one of the associates. The associate removed a rat by the tail and asked the boys "how big is the head of your snake?". Needless to say that both my son and I were very upset by this. There are stickers on the enclosures of the animals saying that the animals are checked on each hour, because they come first. I don't see how Petco is putting the animals first by selling them as snake food. On their website, Petco talks... More...
    (Pets)
    wembar's Picture   wembar    0 Comments   Comments
  • ASHLEY "you don't want to say'FUCK' when you see a Customer" FYI bad for business!!!



    I made an appointment at 1:PM for the next day on the phone, the person talking was okay and asked me to bring my pup's rabies document and confirmed the appointment. Next day i went to the salon located at 7050 US highway 19 North, Pinellas Park, FL,33781.There were 2 ladies inside but no one cared to smile, instead i saw one of the girl say 'fuck' when she saw me waiting, what a customer service, her name was ASHLEY who should be fired!! The other lady asked me for my ph number and said there wasn't any appointment booked. i called the same number to confirm if i... More...
    (Pets)
    zzxxyy's Picture   zzxxyy    0 Comments   Comments
  • Terrible experience



    My friend referred me to Petco at College Point in Queens New York for my pet grooming yesterday, my toy poodle of one year old was groomed unevenly, there are spots near her behind and legs. Her nails were not sharp but a little bit long, so I requested to have them cut short; as a result, her nails were not cut short but they made them so sharp that when my puppy was scratching my leg for me to pick her up, it left red marks and small cuts on my legs. I will never take her back to petco in College Point, Queens, New York. Terrible experience. More...
    (Pets)
    Jimmy123's Picture   Jimmy123    0 Comments   Comments
  • clueless staff and un experienced managers



    the glen cove petco is really going downhill besides some of the workers having attitudes the place is run by a bunch of idiots! i have heard so many complaints about this store and i still see that nothing has been done dogs are getting hurt in the grooming department and those groomers are still employed! you ask for help in the store the young lady just points like shes too busy to walk me over and help me choose the proper merchandise for my animals. shes getting paid to help customers maybe the so called manager so reconsider who she hires because shes doing a terrible job! More...
    (Pets)
    ashley123's Picture   ashley123    0 Comments   Comments
  • extremely annoying



    Today I planned to take my eleven year old dog,Abby,to get her nails cut at the Petco in Auburn NY. But when I got there I was told to come back around 4:30, we live about 20 minutes away and with her being so old it is hard to get her in and out of a vehicle.I am extremely frustrated that I drove all the way there only to just turn around and come home, cutting a dog's nails takes 15 minutes at most. When Abby was a puppy she was hit by a car, taking her to Petco to get her nails cut is usually a better option than us trying to do it ourselves, but now I'm not so sure. More...
    (Pets)
    afowl4's Picture   afowl4    0 Comments   Comments
  • Petco worse customer service and unbelievable prices online



    NEVER CALL THIS PLACE FOR ANYTHING!!!! WORSE COSTUMER SERVICE I HAVE EVER RECIEVED IN MY WHOLE LIFE!!!! They are a group of incompetents. The store that I called was the one on 1280 Lexington Ave #3713, New York (212) 369-7903 NEVER BUY ANYTHING ONLINE OR ASK FOR A DELIVERY!!!! I bought a product to be delivered on the same day and it arrived the next day (late afternoon) The product was on their website for 24.99$ plus 12$ Delivery. They charged me over 100% more. ABSOLUTELY SHOCKING!!!!! I paid over the phone for the same product plus tax 51.16$ When I called the woman that I spoke to... More...
    (Delivery Services)
    Mcdecaso's Picture   Mcdecaso    1 Comments   Comments
  • Bleak Existence



    Went to the Gloucester, MA Petco today to get dogfood. Happened by the ferret. Water bowl a foul soup of food and other detriment. Litter box full of feces. Looked like it hadnt been touched in days. Four, yes four, employees hanging around and gossiping. Go to pay and am not even acknowledged. Not once was my presence ever acknowledged in the store, nor was I ever offered help. Was checking out as a "ghost" and have to listen to a conversation among the employees about a dead puppy, while I give money for the priveledge of being there. What a nasty and customer inhospitable... More...
    (Pets)
    IveHadIt36's Picture   IveHadIt36    0 Comments   Comments
  • Happy dog mom :)



    I took my pride and joy Charlotte to the petco grooming center today and I could not be any happier! My Maltese looks beautiful, had an even cut, and the groomer(Laura) even put red bows in my pooches hair . I can't complain about the service or the results. Thank you petco for taking care of my Charlotte. More...
    (Pets)
    Motty83's Picture   Motty83    1 Comments   Comments
  • HAIRCUT OF DEATH



    Why. Picture a wonderful, clean, flowing golden retriever, looking as though it could hit the pet shows and walk out with a few blue ribbons. The only problem, of course, is the hair is a bit on the long side. Four hours later, picture a shaved yellow lab. SHAVED. No luscious locks. Nothing remained. Thank you, inexperienced barber. I will look at my dog every, EVERY single day, for the next six months, with pangs of sympathy and anger, for his hair will not grow back for half a year. In a simple four hours, a half a year is gone. Why couldn't my schooling have been like this? This... More...
    (Pets)
  • dead animals for sale



    While I was in the Grants Pass Oregon store I was horrified to discover a dead tarantula for sale. It was covered with crickets and a foot had already been eaten and it's abdomen was obviously ruptured. The manager defended her employee in charge and couldn't care less about a concerned customer. I was treated rudely and with no respect what so ever. I was later told the animal arrived dead in shipment. Please explain why it was for sale the same day? More...
    (Pets)
    creepy's Picture   creepy    0 Comments   Comments
  • Puppy Training Class



    I enrolled my dog in classed at the mall of ga store and the trainer told me to tie my dog to the fridge and play with the other dog to make her earn her loving and then she told me to not feed my dog for two dogs to make her earn her food and she also stated that if she was driving through my neighborhood and my dog ran out in front of her car she would run over it and then sue me for her mental suffering, I called and informed the manager of the comments and that I would not be coming back and he stated that he was sorry and that he would get with the other manager to get half my money... More...
    (Pets)
    bigcheponis's Picture   bigcheponis    0 Comments   Comments
  • My English Bulldog Died



    On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at Petco.) The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that... More...
    (Pets)
    1972duck's Picture   1972duck    1 Comments   Comments
  • Seigen Lane, Baton Rouge LA



    I went in to get my dogs nails cut. Since I have never been to petco for grooming services they needed proof of my dogs rabies vaccine. Which I have never heard of anyone else requiring this (I usually go to different vets or to petsmart to get my dogs nails cut). I had in my wallet my dogs ID cards which consists of a card with his picture on it from his normal vet for his microchip information... And I had a card from his vet with all of his vaccinations on it, but the card was one year old (I never received an updated card the previous year) ofcourse that wasn't good enough for them... More...
    (Pets)
    BrayBray929's Picture   BrayBray929    0 Comments   Comments
  • Sick of sick animals



    Today I was at Petco in Brentwood, CA. I observed an employee give a seemingly healthy hamster to a customer from an enclosure with a sick animal that seemed to have wet-tail disease (It had a wet bottom and was shivering). In an adjacent enclosure I saw a hamster with both eyes infected and it was also housed with other animals. In San Francisco I often saw sick, dead, and badly injured animals of all types not getting the care they needed. I've even purchased animals just to nurse them back to health because I felt sorry for them. I don't understand why Petco is allowed to sell... More...
    (Pets)
    kandjo's Picture   kandjo    0 Comments   Comments
  • Poor care of live animals



    I was in Petco today and I saw an employee sell a hamster from a cage with another animal that was sick with what seemed to be wet-tail disease (it had a wet abdomen and was shivering). When I tried to give advice to the prospective buyer about how to keep her animal healthy the employee cut me off and whisked the woman away to the check-out counter. In an adjacent cage there was another hamster with eye infections in both eyes and it was also being housed with seeming healthy animals. In the past I've bought animals from Petco that were sick if only to give them a loving home and... More...
    (Pets)
    kandjo's Picture   kandjo    0 Comments   Comments
  • Horrible Groomer!



    I took my Old English Sheepdog puppy in to be groomed at 9am and stopped by to pick her up at 4pm, the groomer yelled at me %u201Cthat she%u2019s not ready%u201D in a very angry tone. I said ok I will come back. I went back an hour later the groomer was still very rude, also I told her I didn%u2019t want anything but a bath and brush only, no cut. Well the groomer cut her beautiful long ears all the way to the skin and a bunch of hair on her face. Not only did she cut it when I told her not to but it was so choppy and uneven that it looked like a two year cut her hair, and her eyes were... More...
    (Pets)
    BrandiDiane's Picture   BrandiDiane    0 Comments   Comments
  • Advertised wrong Price & Renigged



    Store located In Auburn NY, Called and the lady told me a specific lizard I was looking to purchase was 50% off the next morning, drove 1/2 hour to store to purchase this lizard for my sons 10th birthday party and they denied trying to sell me a lizard with facial damage, I couldn't get a lizard for my son cause they were unwilling to follow through with the pricing they told me. NEVER SHOP there again!!!!!! Very dishonest just to get you in the door!!!!!!!! More...
    (Pets)
    lpcp78's Picture   lpcp78    1 Comments   Comments
  • Petco Grooming



    I had gone to Petco to pick up some products for my cat and dog. I wanted to check out the cats in the adoption cages (highly respect Petco for allowing adoptions in their stores), while I was over by the cat cages, I could see through to the grooming room. I was a bit horrified by what I saw. The groomer was pulling on the dogs hair, I decided to continue watching. She then proceeded to shake the dog, I asked one of the workers "Is she hired by Petco?" and he told me "Yes" and was smiling at me when I said "Are you watching what she is doing to that dog? That is... More...
    (Pets)
  • Petco expired products.



    Purchased Petromalt hairball relief on 8-15-2013 at Petco 3201 Bee Cave Road, Austin, Texas 78746. The expiration date is 5-31-2013. Cannot find anyone interested in refunding my credit card purchase amount of $12.99 plus 8.25 sales tax. Out of date products can be overlooked but there is a rather simple remedy and no one assocated with Petco seems to be interested in just refunding the money and I will go somewhere else that has up to date products. More...
    (Pets)
    Amulhearn's Picture   Amulhearn    0 Comments   Comments
  • Petco phone order



    I called Petco to place a order since the merchandise was a online order only. I absolutely could not understand the woman who answered my call and finally hung up after five minutes of repeating myself multiple times. We never made it to the pay portion of the call for my order. I called back five minutes later expecting to get a new sales rep but it was the same lady. Her Indian accent was so heavy I had to give my girlfriend the phone to finish our order due to I could not communicate with her. She sent our online receipt to a different email address other than what we gave her. Thus... More...
    (Pets)
  • Great customer service!



    I take my dog here all the time. The girls are absolutely wonderful. I do not have much money but who does these days and I talked to one of the groomers and she helped me out with my financial situation. Poor Bella needed a groom desperately. I also love that they even set up my next appointment. I've heard in the past that they are terrible to dogs well I snuck in one day to see how she was grooming my dog, and she was taking her time and being sweet. I wish I would have gotten her name but she grooms my dog in the far corner, she also has cavaliers which is nice. I would suggest... More...
    (Pets)
    Johnnot's Picture   Johnnot    0 Comments   Comments
  • Wrong item shipped by Petco. Still no exchange.



    I ordered 32" dog kennel 10 days ago. Two days ago UPS tried to deliver it by Petco forgot to specify apartment number in my address, so delivery was delayed. Finally the kennel was delivered, but the size was wrong. They shipped wrong item. In my order there was 32" kennel, but they send 36". Online chat with customer service resulted in placing exchange request, the representative wrote it would take up to 24 hours to arrange exchange and let me know via e-mail. After 24 hours passed, I contacted customer service again, since nothing changed. They asked to wait another 24... More...
    (Pets)
    olympvba's Picture   olympvba    0 Comments   Comments
  • Horrible Grooming



    I am not one to complain for free services or any gain as, I find people like that disgusting. However, if you live in Cleveland Tennessee do not make the mistake of taking your animal to petco for grooming services!! Today I paid 88 dollars before seeing my dog's "trim". When they brought him out he looked pitiful and when I got home I looked at his belly and they had shaved his privates and both of his inner legs are razor burnt. Love petco as a retailer bu learned my lesson as far, as their grooming service is concerned. More...
    (Pets)
    level11's Picture   level11    0 Comments   Comments
  • Dangerous Petco Toy!!



    I purchased a Petco Flying Disk for my 7 month old puppy. Within 30 seconds of giving the dog this "frisbee"-type toy, he bit a substantial piece off the edge and swallowed it. This toy is made of flimsy plastic and is not safe to give to any dog who has TEETH!! Do not buy this product. It should be removed from the market. The Petco store from which I purchased this was non-responsive and told me to call "Customer Relations." I called and expressed concern about the safety of this toy. The rep with whom I spoke couldn't care less. Doesn't speak well... More...
    (Pets)
    mezzo24's Picture   mezzo24    0 Comments   Comments
  • disgusted



    I drove 45 miles in the snow to petco in bellingham, wa. I was treated like a piece of crap at checkout by the cashier. you bet I got her name and employee #. I had a coupon code that she would not honor, bullied me, intimidated me, in front of a lady she seemed to be more interested in than I the customer, as you should have seen the look on her face...like I appeared to be a a..hole and totally stupid even the look she gave me as she came out the store after I. I will never shop at petco, dead fish floating, the stock on hand was not there, waited for 20 minutes before I even saw a... More...
    (Pets)
    1redtractor's Picture   1redtractor    0 Comments   Comments
  • Manager



    Ok so i called and talked to petco manager on telegraph in stl. and he decided to tell me i was wrong the entire time. i got a fish on dec 31 and it got ich appearing within like 2 days after so i got treatment for it on jan 5. no one told me i needed anything other than that stuff to add in water. he goes off and tells me im wrong and i was told that when he wasnt there. then he wanted to refuse helping me. More...
    (Pets)
  • BAD GROOMING



    I took my miniature Yorkie to Petco for grooming. She was to get the "works", instead my pocket got worked. I had to take her back because they didn't trim her nails. Now 5 days later I am just noticing that one side of her body has a long patch of hair while the other side is short and looks more even. If I had not threw away the receipt I would take her back. Now I need to find another groomer. Someone who knows what they are doing. Her grooming was more than my hair appointment would be this is BS. Petco is only good for getting accessories and Pet food. More...
    (Pets)
    kraftycap's Picture   kraftycap    0 Comments   Comments
  • sick conure



    A few weeks ago, I visited a nearby PetCo, and was overjoyed to find that they started to sell hand-fed sun conures. Unfortunately, I noticed that the only conure they had was obviously suffering big time from bird mites. To add on to that, she had almost no toys and her water was disgusting. Thinking that since she was new, her mites were a problem they were taking care of, I left only slightly concerned. Today, I returned to the same PetCo to find the same conure in a worsened state. Her mites had gotten so bad that she was no longer the inquisitive, friendly bird that I had met... More...
    (Pets)
    Susannah96's Picture   Susannah96    0 Comments   Comments
  • Petco Bad Customer Service



    Nobody greeted me when I came in. Employees made eye contact with me but not once did ANY of them ask me if I need help. I had called to put my rat up for adoption, which Kim told me I could do. She failed to tell me on the phone what I needed to bring so I brought my rat in a travel cage, assuming they had a house for her. The employees looked at me like I should have known to bring her big cage, and I wasn't treated with respect, as customers should be treated. Horrible customer service, rude employees. I can assure you, I will never be coming back. More...
    (Pets)
    aislinc's Picture   aislinc    1 Comments   Comments
  • $20 for next day shipping apparently means 3 days, and leads to fin rot



    So I ordered this product late Thursday night when I discovered that my fish's tail was breaking in hopes of preventing him from getting fin rot, I drop $20 on next day shipping figuring it would be processed Friday and be here Saturday. But apparently next day shipping really means 3 day shipping. And because of the delay my fish ended up actually getting the fin rot I was trying to prevent. I could have saved my $20 at this point and just paid the $6 for normal shipping or even go out and get it if I knew the service and shipping would be this horrible. And when I tried to confront... More...
    (Pets)
    JustKay's Picture   JustKay    1 Comments   Comments
  • Horrible animal treatment



    took my 15lb dog to petco for a bath and trim. after over 3hrs when they didnt call, i called them. said he wasnt ready yet. told them i needed to get dog because i had company coming for dinner. when i went to pick dog up,they were brushing him out and the girl started yelling about him being a bad bad dog. the poor dog was shaking! she had his back leg pulled out and was ripping the fur off him, he was crying out. I asked her to be gentle and she continued to call him a rotten dog, bad dog ect. She then picked his back legs up off the tabel by his tail and raked the metal brush between... More...
    (Pets)
    castey62's Picture   castey62    1 Comments   Comments
  • would not return an item/guniea pig starter set



    I went into a Petco on August 29,2012 to return a Petco brand guinea pig starter cage set. The assistant manager, Kelley, asked if the item was used and I told her "yes". Prior to returning the item I did call and talk to an employee and asked if I could return an item that I was not happy with, he said "yes". Kelley told me that I could not return the item even if it was defective and that next time I should speak with a manager and not an employee that answers the phone. I said that is not good enough and I would like a refund. She then said that since I opened the... More...
    (Pets)
    BENJAMIN1's Picture   BENJAMIN1    0 Comments   Comments
  • Petco Emolyee giving wrong advice on animal feeder and now animal is DEAD!!



    My husband went to Petco last Friday knowing that we were going to be out of town for 6 days and wanted to purchase the gold fish feeder that we have purchased for the past few years when we have left town. The regular feeder was out of stock and another feeder was recommended by the employee. Unfortunately, it was not a gold fish feeder and we were unaware of this as we went based off of the employees recommendation. Our gold fish, Sparkey, is now dead and died a horrible death. My 7 year old son won Sparkey at a carnival three years ago and he had grown from a one inch white carnival... More...
    (Pets)
    KMCAULFIELD's Picture   KMCAULFIELD    1 Comments   Comments
  • refused to price match



    I went to Verona NJ Petco about six weeks ago to purchase litter liners. While there I looked at the price of their Wellness Cat Canned Food. Cost was significantly higher than what I pay as my local Pet Food store and mentioned that to the manager. He said he would call the store I shop at and check the price and he did. I pay $36.99/case vs Petco cost of $44.99/case. Given that I buy 5 cases per months the price difference is significant. The manager told me that I needed to bring in a receipt which I did and told me to save my Petco receipt and they would honor the price match.... More...
    (Pets)
  • petco leopard gecko



    I bought the leopard gecko trying to save it from these animal abusers. I am extremely mad at Petco and I refuse to buy anything from them again. Because of their lame tank (water dish with algae, 1 hide instead of 2, and 1 pathetic plant).My gecko died within 20 days, sad huh. The people at Petco say they are knowledgeable but don't know a thing. Anyone who agrees with me thumbs up. More...
    (Pets)
  • Bad Customer service!!!!



    your online order customer service is unbelievable, Two weeks after my order placed and item was not even in the process of being shipped, your sales rep was telling me that i am calling too early since even though all orders should be shipped within 5-7 business days, and it was 2 weeks already, that i was inpatient on the delivery and that the product should be leaving wearehouse in two days. Well, a week later(3 weeks into this) the order status is still the same, nothing was shipped nor have I been notified of ANY DELAY OF ANY SORT. i remember last year when i tried to order something,... More...
    (Pets)
    hmmm's Picture   hmmm    1 Comments   Comments
  • petco brooklyn ,ave u



    petco in brooklyn ny on ave U have the worst customer service ever!!!! they are a bunch of reps with no knowledge of their product line and they dont have a clue with their inventory!!! where is management how are they staff so inexperience !!!! I will be going back to Pet delight and their prices are cheaper More...
    (Pets)
    sugamomma's Picture   sugamomma    0 Comments   Comments
  • Don't take your pet to Petco for grooming



    I Scheduled an appointment at Petoc to get my little Maltese bathed and groomed. I told them she was a rescue and I didn't want here to be there any longer than necessary. They gave me a 1:00pm appt. and said to give them 3 hours. When I called at 4:30pm to see if she was ready they had not even started on her. I told them to forget it I was coming to pick her up. When I got there 10 minutes later they were 3 groomers sitting on a bench in front of the store smoking. I went in and asked for my little baby. When the girl at the counter brought her to me she just set her down and turned... More...
    (Pets)
  • Clipper Burn



    Our shih-tsu contracted clipper burn, as diagnosed today by a veterinarian, due to clipper blades not being cleaned or changed enough. Vet bill for our dogs' sedation, treatment, antibiotics and steroids is $120. We would like to get reimbursed for this as the condition is a direct result of bad grooming practices used by PetCo in Washington, PA More...
    (Pets)
  • Clipper Burn from Grooming Service



    Our shih-tsu was groomed at a Petco in Washington, PA several weeks ago. A few days after his grooming, we noticed he kept itching an area on his neck. There was some type of rash there, so we put a cream on it and covered it with clothing. A week or so would pass and it would look like it was improving, so we would remove the clothing, and he would scratch the area until it bled. This happened a few times, then we took him to the vet today, and he was diagnosed with clipper burn--a rash he contracted from the groomers at PetCo not replacing the grooming tool blades frequently enough.... More...
    (Pets)
    suetharp's Picture   suetharp    1 Comments   Comments
  • Animal Abuse



    I am writing to complain about your store in Vestal NY. They are victims of the floods up there, an area that sees flooding frequently. Does Petco not have a policy to move it's animals to a safer area in the event of a storm or other natural disaster?? This store ended up flooding and no one made an attempt to have the animals fostered or sheltered so many died after being in the flood waters for days. There is already a call for boycotts for Petco but this , not making any attempt to get animals to safety takes the cake. Very sad. I will not be shopping at any Petco and... More...
    (Pets)
    debs2005's Picture   debs2005    1 Comments   Comments
  • customer treatment



    Poughkeepsie ny store needs some revamping of its cashiers and their confusing fight causing system of one very very long line going into 2 cashiers.. are your customers suppose to guess.? i went to the shorter line.. and got yelled at by an old bat saying the one line was splitting into 2 cashiers.. well this old bat yelled at 3 grown women. and proceeded to hold up the one cashier gabbing on her cell phone and going off for forgotten items... what the heck is this. it just tells the REST OF US.. REGULARS.. HOW MUCH YOU DONT GIVE ONE CRAP ABOUT US... DIDNT APOLOGIZE WHEN I TOLD YOUR IDIOT... More...
    (Pets)
  • how lousy can a store be?



    Poughkeepsie ny store needs some revamping of its cashiers and their confusing fight causing system of one very very long line going into 2 cashiers.. are your customers suppose to guess.? i went to the shorter line.. and got yelled at by an old bat saying the one line was splitting into 2 cashiers.. well this old bat yelled at 3 grown women. and proceeded to hold up the one cashier gabbing on her cell phone and going off for forgotten items... what the heck is this. it just tells the REST OF US.. REGULARS.. HOW MUCH YOU DONT GIVE ONE CRAP ABOUT US... DIDNT APOLOGIZE WHEN I TOLD YOUR IDIOT... More...
    (Pets)
    PETCOISLOUSY's Picture   PETCOISLOUSY    0 Comments   Comments

Petco Reviews By Product


Petco Comments


Creolecajundawg says: (3 months ago)
 0
On Friday July 11, 2014 I stopped by to pick up my dog from the grooming salon and needed help in finding a good dog food. I spoke to a young man by the name of August. He gave me all the information I needed to make a choice for my loved animal. He took the time to explain to the best of his ability what Petco had to offer as well as the pros and cons of the products sold by his store. August served as an information center and left the final choice up to me in terms of deciding what was best for my dog's health.



Mishail1 says: (7 months ago)
 0
Yesterday on March 30, I took my dogs to Petco to the vet and get them shots and I was so disappointed! This was the first and last time I will go! I took my 1 year old puppy and my 2 month old puppy. My 1 year old puppy doesn't get scared of shots till now, he got his Rabies shot, and the lady who gave him the shots wasn't doing it gently giving not only my dogs the shot but a whole lot more the lady was like stabbing them dogs are like kids and my baby got hurt badly when he was done he started to spin around in circles for 10 minutes I got so scared they even made him bleed, I am so angry at Petco! Sure you save a few dollars but I would rather go to a educated Veterinary hospital and spend $176 and have my dogs safe and sound then spend $133 and have them bleeding! Like I said my one year old puppy got a 3 year Rabies shot and on the paper they wrote 1 year! My 2 month puppy might have gotten a cat medicine, and when the lady wanted to check her weight she checked her own on a human scale then with my 2 month puppy! I am so angry I will never take them there anymore! Not only my puppies but all the other peoples dogs were bleeding so much! I recommended no one goes to Petco and go to the vet! The nurses there are clearly not certified! Go to a vet for you and your pets safety and be aware!



1972duck says: (8 months ago)
 0
On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at Petco.) The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that same are confidential due to possible litigation. I simply want to know what happened to my dog in the short time she was in Petco's care. If it is something that could be prevented, then I would ask Petco to train their staff accordingly or do not accept breeds that they cannot care for... i.e., determining the signs of respiratory distress. I just feel that I have been lied to again and again then pawned off to the insurance carrier who is rude and horrible!!! I haven't made a claim. I just want answers.
My dog suffered a preventable disgusting death due to either the lack of knowledge of respiratory distress in bulldogs or simple negligence of not paying attention to her due to being busy with too many other things. I have prayed and prayed. I hope the silver lining in this tragedy is that another bulldog does not die due to the inexperience or negligence of groomers. I miss my Bella every day. Research your groomers! When you check the pet in, ask groomer to described signs of respiratory distress. Ask for the protocol for same. If the groomer can't give you the same answer your vet would, don't leave your dog!!



angrycustomer90 says: (1 year ago)
 0
I recently bought a twin tailed Betta from your store and I explicitly asked an employee if it could be kept in a community tank with other non-aggressive fish and he replied yes. Seeing the Betta swim in the store tank with 10 other guppies, I decided to believe him. I have been keeping a healthy community tank for about a year. Shortly after introducing the Betta to my tank, it had it's back fin torn. I isolated it for treatment immediately but it still died.
The Betta must have carried some sort of disease because soon afterwards, one of my platy fish died, as well as all three neon tetras. A day later my cory catfish died and my lyre-tail guppy is about to. Nearly my entire fish tank has been killed off. This has been an extremely depressing experience for me as I really enjoyed keeping fish. I am beyond disappointed with Petco and will NEVER be visiting their store again. Not only have I wasted time and money on their fish, I have been completely disheartened waking up each morning and seeing another dead fish stuck to the filter.
I strongly advise you to NEVER buy their products.

- Just another irate customer



artjunkie09 says: (2 years ago)
 0
2 days ago i did a partial (about half) water change in my 10 gal betta tank. I earlier this evening checked the levels. Everything is as it should be and i was ready too put my betta back in. I've been wanting to add tank mates so i researched for bettas and decided to get ghost shrimp and spotted cories. I get fish from a locally owned pet store, but they close early so i decided to go to petco. I got there and found the fish i was needing. It took forever (15 minutes) to get help. A man came to help me and asked what size tank i had, what fish i currently had, how often i change the water and when my last water change was. Once i told him my last water change was 2 days prior he said, " You can't add fish for 4 days after a water change". I told him it was a partial water change and that all the levels are right and I'm ready to buy. He refused to sell them to me. I left feeling humiliated. While 4 days is optimal, most online forums agree 2 days of water acclimation and water testing is sufficient. He just didn't want to help me. I won't be going back for any of my pet needs (I have a dog, cat and fish. Your loss petco.)



screwPETCO says: (5 years ago)
 0
i was employed in the petco grooming about 3 months ago. i quit due to another groomer abusing a 4 month old puppy. the management and owners were WELL AWARE and did absolutely nothing. i was employed at the reading, pa petco. the groomer who had hit the DAUSHOUND PUPPY's name was tony mccoy. DO NOT let this man near your dog.



Xtra says: (5 years ago)
 +1
I had a miniature poodle for 13 years. He went blind at age 6. I travel constantly and had to have the dog groomed all over the country. I took the dog to private groomers. Some were good, some were horrid. Sometimes the dog was shaking and petrified when I picked him up and the haircuts were often terrible. I heard most states, anyone can be a groomer without any license or training at all.
I started taking him to PetCo..all over the US and I have had excellent results. The dog is groomed exactly as I tell the groomer. The dog is calm and quiet when I pick him up. The management seems to make certain the groomers are somewhat qualified. I now have another poodle and he has been to PetCo's in 6 States without one tiny problem.




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