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Petco Reviews

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  • online service

    I've been doing a repeat delivery on dog food for about a year. Saturday I got my dog food and noticed my shipping invoice had a different price than what I was charged. I called their 1-877 where I was routed to the Phillipines. I talked to a lady who obviously did not know the first thing about the company. I explained the problem, she contradicted me and started to hang up. When I explained that that did not solve the issue, she had me send her a copy of the invoice, after 20 minutes on hold she came back and told me the overcharge was for shipping. Obviously she had NO clue that... More...
    Gilliansage's Picture   Gilliansage    0 Comments   Comments
  • Worst grooming experience ever!

    I took my do in at 11:30 am for a full service grooming appointment. After not receiving a phone call by 2:30 I called and the groomer Nancy said that she was next up. Confused, I asked her why isn't she finished after being there 3 hours. Her response was the phone has been ringing off the hook and she then says I'll get her on the table now and she'll be ready in 30 mins. I got there at 3 and she was still not done. I then witnessed her groom my pet and she was extremely rough and aggressive with my 9 yr old 8 lb maltese-shizu mix. I was horrified! Not only was she rough... More...
    SheenaW's Picture   SheenaW    0 Comments   Comments
  • Jerk Manager? James are you okay?

    The guy had literally one guy in his line and made me go to the girl with like 4 people in her line so he could hold a conversation? That's so lazy. Completely ignored me while employees were running around with their own stuff, and he was just holding a convo with a buddy. I know you should respect retail workers but he was just dumping all of the hard work on his employees! Was a total jerk a different time when I checked out like I killed his buddy. Less conversation and disrespecting your employees, and more working please LMAO More...
    dogluv223's Picture   dogluv223    0 Comments   Comments
  • Negative Trainer

    During training session my 12 week old puppy was humped by another older dog (twice) where she yelped and cried leaving her with a scratch across her stomach.  The trainer (Christine) said my puppy was fine and it wasn't hurting her. Also saying my puppy had to learn she wasn't the boss and that behavior was acceptable from the other dog.  I told the trainer I didn't think it was ok but instead of respecting my wishes she became negative saying things like, I would never get a handle on my dog. Trainer was also distracted by people outside of the training area,... More...
  • Hamster

    I purchased a baby hamster 3 months ago for my niece for Christmas at the PETCO in VIRGINIA BEACH on princess anne road and today it is DEAD. WHY?!?! At this point my niece is so distraught. Crying herself to sleep, doesn't want to go to school. So I go up to the store to see if there is anything they can do for me. surprisingly the store associate who sold me the hamster was there, her name is Lyndsey and she is SOOO nice and helpful. I ask her about hibernation for hamsters because Sky(the hamster) wasn't stiff, not cold to the bone, etc. So she's checking her out with me... More...
    shanamwhite's Picture   shanamwhite    0 Comments   Comments
  • bad trainers

    My only experience with a lead dog trainer at moscow idaho petco was horrible i have a dog with no tolerance for excited dogs and went to the store for help on the issues ive been having lots of money involved classes arnt cheap. But the trainer instead of helping me and my dog focused on the only other dog in the class worst trainer ever. If you are going to do dog classes at the moscow petco i highly suggest the other trainer she was able to give me advice on how to manage a low tolerance dog. More...
    Army2468's Picture   Army2468    0 Comments   Comments
  • Worse experience ever

    I went in to PetCo first time customer and for my first experience it was the worse. The associate working in the grooming department treated me so disrespectful with attitude and had no intention of helping me. I was told that I can take my dog to get her nails trimmed all I had to do was provide owners name, name of the dog and telephone number to call the veterinarian to verify her shots. The associate was telling me that they DON'T have the time to call the veterinarian and ask for the kind of information. First wrong to tell your customers that you don't have the time to help... More...
    Ealday13's Picture   Ealday13    0 Comments   Comments
  • Outraged!!

    This was outrageous! Product that caused my dog to suffer and you won't even refund my money. Manager pulled up my transaction with my petpals reward card, so I'm am livid with your company. A gift card doesn't pay the gas of a 38mile round trip to petco . doesn't cover cost of emergency vet, or even cone close to making up for the 2 hours of suffering. I can't believe this! I don't want this stupid card, as I don't want to shop at Petco ever again. For 2 hours my dog had a leas clip hooked into the underside of his pad on his front paw. It tore his pad,... More...
    PissedATPetco's Picture   PissedATPetco    0 Comments   Comments
  • Rude Retail Clerk

    Visited Petco on Papermill Road, Reading Pa...went to check out & had a few questions regarding signs & sales in the store, since I couldn't find anyone on the sales floor to help.Associate Ray was about as rude as rude could be ! He clearly hates his job & people. I understand retail is difficult, especially around the holidays BUT Ray if you don't like people, go find another job, like grave digger !! Petco has lost another customer & I will be sure to spread the word. More...
    Violet01's Picture   Violet01    0 Comments   Comments
  • New Employee - I'm Done

    Culver City, Ca. Newish employee Sonia. I usually keep my business in Culver City but won't be going to this one anymore. This employee has over charged me TWICE now for aquarium animals, which I didn't check on until I got home. She's too busy bending over 6 inches in front of and flirting with my husband to get anything right! The last straw was tonight. We were being helped by another long time employee when all of a sudden Sonia comes over to take over our order right in the middle of my ticket being written up. The original employee explained to her that we had a ghost... More...
    Killjoy's Picture   Killjoy    0 Comments   Comments
  • Spokane wa store

    I visited petcos Frances and division store in spokane Washington today, I will never go back. I was going to bring my dog to be groomed there, as I walked up to the grooming salon door two of your associates were smoking with the door open chatting to a groomer inside. I walked past with my 3 month old baby disgusted, When I entered the waiting room is smelled like stale smoke! Now un sure if I want to leave my dog there I asked if they had any opening for a bath (the girl there was sitting on her table with her cell phone), she got down from the table and told me they were booked until... More...
    Irishangel129's Picture   Irishangel129    0 Comments   Comments
  • Grooming located at Petco Charleston WV 25309

    I have 4 Dogs...2 small dogs under 15 lbs and 2 larger dogs wieghing about 80 lbs each. I had all the dogs groomed... 2 one week and 2 the next week. I was very satisfied with the grooming of the larger dogs and the price. My complaint is with the grooming of the smaller dogs. Very little hair was removed from my Maltese mix...the Poodle mix looked pretty...but their toenails were not cut and the hair was not removed from the Poodles inside ears. When I was given the bill I could not believe the cost. I was charged $7.50 for shampoo for each dog and I was charged a dematting fee... More...
    selrner12's Picture   selrner12    0 Comments   Comments
  • Grooming

    Took my puppy to get a puppy trim. I dropped him off @2:30pm and picked him up @5:30pm. I explained to the groomer that he was a seizure service dog and I really wanted him dealt with delicately and I had several specific details including; no monkey butt, wanted nails trimmed as close as possible, do the ears, anal glands, trim around eyes, private areas, and trim hair on paws. Ok, now let's start; when I pick him up, he is still pretty wet, not soaking but pretty damp, he is shivering like crazy, he is scared to death, and it looked like they had him in a crate with another puppy, I... More...
    gilcobra's Picture   gilcobra    0 Comments   Comments
  • Petco Grooming - misleading and mediocre

    I called ahead of time to get the cost of a full service groom for my Pomeranian. I was given the price of $55 and I felt that was very fair and made an appointment for the next day. When I get there I ask what the "standard" cut for a pom is and the lady explained what they would do and said they would normally just do the under layer and not a shave, like they would some other dogs. At no time in the conversation was I told this would be $20 extra (I later saw on my ticket). When I went to pick up my dog, I had to pay before I could even see her and approve of the cut... that... More...
    Btjohnson's Picture   Btjohnson    0 Comments   Comments
  • Fish with fish lice!

    I'm very disappointed and sad, I recently purchased a goldfish from Petco and I happily bought the pretty fish, most of the other ones in the tank looked very unhealthy and had fish rot so I chose the healthiest one. As I got back home to put my fish in the tank, I realized that it had a green circular parasite on its body that was moving. I then went and looked a little closer into the "parasite" and found out that it was fish lice! I wasn't going to risk infecting my other fish in the tank so I went and returned it hoping they would accept, and they did. I told them... More...
    Shaya1331's Picture   Shaya1331    1 Comments   Comments
  • Petco Tear Stain Remover burned my dogs eyes!

    I recently purchased tear stain remover for beneath my dogs eyes. After applying the my dogs eyes became increasingly more red, irritated, which led to open sores, and burn like lesions surrounding his entire eye area. I am a medical professional, and with care, and with select eye gels, and rinses was able to stop the burning, and avoid infection. Petco has responded to written concerns, and have forwarded me to what I assume is their legal department. My dog seems better, but the item as far as I know is still on the shelves, and I have not heard of any formal recalls? More...
    Allyboyz1's Picture   Allyboyz1    0 Comments   Comments
  • Petco Customer Ferret Issue

    I recently purchased two ferrets from Petco. And one of my ferrets passed away from an illness two months later. Ferrets are supposed to live 8-10 years. I had my receipt and I had no Marshalls guarantee for the ferrets which is ferret insurance for a full year. The employee working at the time must have forgotten because they were very busy when I bought my pet. So I went into the store to explain my issue. They were under new management since my purchase but the manager was very polite and worked with me very well. I asked her if I could have a new ferret on account for the... More...
    hrfharglerump's Picture   hrfharglerump    0 Comments   Comments
  • Petco customer service/ online order experience

    Found an item online that was cheaper if ordered online than in the store itself. upon check out was prompted to create an account. kept telling me my email address was invalid. I tried three different email addresses and still got the same error message. Called customer service which is out sourced. The call lasted 45 minutes with no resolution. Later that day I ended up getting my order placed by somehow by passing the request to set up an online account. Also found hyper links on the website do not function. Received product in the mail today, damaged plastic cracked. Had to... More...
    Overit2015's Picture   Overit2015    0 Comments   Comments
  • They sell rats as food for snakes

    I was just at this Petco store with my son. We were looking at the cute rats, because our pet rats have recently died. Suddenly two teenage boys walked up with one of the associates. The associate removed a rat by the tail and asked the boys "how big is the head of your snake?". Needless to say that both my son and I were very upset by this. There are stickers on the enclosures of the animals saying that the animals are checked on each hour, because they come first. I don't see how Petco is putting the animals first by selling them as snake food. On their website, Petco talks... More...
    wembar's Picture   wembar    0 Comments   Comments
  • ASHLEY "you don't want to say'FUCK' when you see a Customer" FYI bad for business!!!

    I made an appointment at 1:PM for the next day on the phone, the person talking was okay and asked me to bring my pup's rabies document and confirmed the appointment. Next day i went to the salon located at 7050 US highway 19 North, Pinellas Park, FL,33781.There were 2 ladies inside but no one cared to smile, instead i saw one of the girl say 'fuck' when she saw me waiting, what a customer service, her name was ASHLEY who should be fired!! The other lady asked me for my ph number and said there wasn't any appointment booked. i called the same number to confirm if i... More...
    zzxxyy's Picture   zzxxyy    0 Comments   Comments
  • Terrible experience

    My friend referred me to Petco at College Point in Queens New York for my pet grooming yesterday, my toy poodle of one year old was groomed unevenly, there are spots near her behind and legs. Her nails were not sharp but a little bit long, so I requested to have them cut short; as a result, her nails were not cut short but they made them so sharp that when my puppy was scratching my leg for me to pick her up, it left red marks and small cuts on my legs. I will never take her back to petco in College Point, Queens, New York. Terrible experience. More...
    Jimmy123's Picture   Jimmy123    1 Comments   Comments
  • clueless staff and un experienced managers

    the glen cove petco is really going downhill besides some of the workers having attitudes the place is run by a bunch of idiots! i have heard so many complaints about this store and i still see that nothing has been done dogs are getting hurt in the grooming department and those groomers are still employed! you ask for help in the store the young lady just points like shes too busy to walk me over and help me choose the proper merchandise for my animals. shes getting paid to help customers maybe the so called manager so reconsider who she hires because shes doing a terrible job! More...
    ashley123's Picture   ashley123    0 Comments   Comments
  • extremely annoying

    Today I planned to take my eleven year old dog,Abby,to get her nails cut at the Petco in Auburn NY. But when I got there I was told to come back around 4:30, we live about 20 minutes away and with her being so old it is hard to get her in and out of a vehicle.I am extremely frustrated that I drove all the way there only to just turn around and come home, cutting a dog's nails takes 15 minutes at most. When Abby was a puppy she was hit by a car, taking her to Petco to get her nails cut is usually a better option than us trying to do it ourselves, but now I'm not so sure. More...
    afowl4's Picture   afowl4    0 Comments   Comments
  • Petco worse customer service and unbelievable prices online

    NEVER CALL THIS PLACE FOR ANYTHING!!!! WORSE COSTUMER SERVICE I HAVE EVER RECIEVED IN MY WHOLE LIFE!!!! They are a group of incompetents. The store that I called was the one on 1280 Lexington Ave #3713, New York (212) 369-7903 NEVER BUY ANYTHING ONLINE OR ASK FOR A DELIVERY!!!! I bought a product to be delivered on the same day and it arrived the next day (late afternoon) The product was on their website for 24.99$ plus 12$ Delivery. They charged me over 100% more. ABSOLUTELY SHOCKING!!!!! I paid over the phone for the same product plus tax 51.16$ When I called the woman that I spoke to... More...
    (Delivery Services)
    Mcdecaso's Picture   Mcdecaso    1 Comments   Comments
  • Bleak Existence

    Went to the Gloucester, MA Petco today to get dogfood. Happened by the ferret. Water bowl a foul soup of food and other detriment. Litter box full of feces. Looked like it hadnt been touched in days. Four, yes four, employees hanging around and gossiping. Go to pay and am not even acknowledged. Not once was my presence ever acknowledged in the store, nor was I ever offered help. Was checking out as a "ghost" and have to listen to a conversation among the employees about a dead puppy, while I give money for the priveledge of being there. What a nasty and customer inhospitable... More...
    IveHadIt36's Picture   IveHadIt36    0 Comments   Comments
  • Happy dog mom :)

    I took my pride and joy Charlotte to the petco grooming center today and I could not be any happier! My Maltese looks beautiful, had an even cut, and the groomer(Laura) even put red bows in my pooches hair . I can't complain about the service or the results. Thank you petco for taking care of my Charlotte. More...
    Motty83's Picture   Motty83    1 Comments   Comments

    Why. Picture a wonderful, clean, flowing golden retriever, looking as though it could hit the pet shows and walk out with a few blue ribbons. The only problem, of course, is the hair is a bit on the long side. Four hours later, picture a shaved yellow lab. SHAVED. No luscious locks. Nothing remained. Thank you, inexperienced barber. I will look at my dog every, EVERY single day, for the next six months, with pangs of sympathy and anger, for his hair will not grow back for half a year. In a simple four hours, a half a year is gone. Why couldn't my schooling have been like this? This... More...
  • dead animals for sale

    While I was in the Grants Pass Oregon store I was horrified to discover a dead tarantula for sale. It was covered with crickets and a foot had already been eaten and it's abdomen was obviously ruptured. The manager defended her employee in charge and couldn't care less about a concerned customer. I was treated rudely and with no respect what so ever. I was later told the animal arrived dead in shipment. Please explain why it was for sale the same day? More...
    creepy's Picture   creepy    0 Comments   Comments
  • Puppy Training Class

    I enrolled my dog in classed at the mall of ga store and the trainer told me to tie my dog to the fridge and play with the other dog to make her earn her loving and then she told me to not feed my dog for two dogs to make her earn her food and she also stated that if she was driving through my neighborhood and my dog ran out in front of her car she would run over it and then sue me for her mental suffering, I called and informed the manager of the comments and that I would not be coming back and he stated that he was sorry and that he would get with the other manager to get half my money... More...
    bigcheponis's Picture   bigcheponis    0 Comments   Comments
  • My English Bulldog Died

    On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at Petco.) The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that... More...
    1972duck's Picture   1972duck    1 Comments   Comments
  • Seigen Lane, Baton Rouge LA

    I went in to get my dogs nails cut. Since I have never been to petco for grooming services they needed proof of my dogs rabies vaccine. Which I have never heard of anyone else requiring this (I usually go to different vets or to petsmart to get my dogs nails cut). I had in my wallet my dogs ID cards which consists of a card with his picture on it from his normal vet for his microchip information... And I had a card from his vet with all of his vaccinations on it, but the card was one year old (I never received an updated card the previous year) ofcourse that wasn't good enough for them... More...
    BrayBray929's Picture   BrayBray929    0 Comments   Comments
  • Sick of sick animals

    Today I was at Petco in Brentwood, CA. I observed an employee give a seemingly healthy hamster to a customer from an enclosure with a sick animal that seemed to have wet-tail disease (It had a wet bottom and was shivering). In an adjacent enclosure I saw a hamster with both eyes infected and it was also housed with other animals. In San Francisco I often saw sick, dead, and badly injured animals of all types not getting the care they needed. I've even purchased animals just to nurse them back to health because I felt sorry for them. I don't understand why Petco is allowed to sell... More...
    kandjo's Picture   kandjo    0 Comments   Comments
  • Poor care of live animals

    I was in Petco today and I saw an employee sell a hamster from a cage with another animal that was sick with what seemed to be wet-tail disease (it had a wet abdomen and was shivering). When I tried to give advice to the prospective buyer about how to keep her animal healthy the employee cut me off and whisked the woman away to the check-out counter. In an adjacent cage there was another hamster with eye infections in both eyes and it was also being housed with seeming healthy animals. In the past I've bought animals from Petco that were sick if only to give them a loving home and... More...
    kandjo's Picture   kandjo    0 Comments   Comments
  • Horrible Groomer!

    I took my Old English Sheepdog puppy in to be groomed at 9am and stopped by to pick her up at 4pm, the groomer yelled at me %u201Cthat she%u2019s not ready%u201D in a very angry tone. I said ok I will come back. I went back an hour later the groomer was still very rude, also I told her I didn%u2019t want anything but a bath and brush only, no cut. Well the groomer cut her beautiful long ears all the way to the skin and a bunch of hair on her face. Not only did she cut it when I told her not to but it was so choppy and uneven that it looked like a two year cut her hair, and her eyes were... More...
    BrandiDiane's Picture   BrandiDiane    0 Comments   Comments
  • Advertised wrong Price & Renigged

    Store located In Auburn NY, Called and the lady told me a specific lizard I was looking to purchase was 50% off the next morning, drove 1/2 hour to store to purchase this lizard for my sons 10th birthday party and they denied trying to sell me a lizard with facial damage, I couldn't get a lizard for my son cause they were unwilling to follow through with the pricing they told me. NEVER SHOP there again!!!!!! Very dishonest just to get you in the door!!!!!!!! More...
    lpcp78's Picture   lpcp78    1 Comments   Comments
  • Petco Grooming

    I had gone to Petco to pick up some products for my cat and dog. I wanted to check out the cats in the adoption cages (highly respect Petco for allowing adoptions in their stores), while I was over by the cat cages, I could see through to the grooming room. I was a bit horrified by what I saw. The groomer was pulling on the dogs hair, I decided to continue watching. She then proceeded to shake the dog, I asked one of the workers "Is she hired by Petco?" and he told me "Yes" and was smiling at me when I said "Are you watching what she is doing to that dog? That is... More...
  • Petco expired products.

    Purchased Petromalt hairball relief on 8-15-2013 at Petco 3201 Bee Cave Road, Austin, Texas 78746. The expiration date is 5-31-2013. Cannot find anyone interested in refunding my credit card purchase amount of $12.99 plus 8.25 sales tax. Out of date products can be overlooked but there is a rather simple remedy and no one assocated with Petco seems to be interested in just refunding the money and I will go somewhere else that has up to date products. More...
    Amulhearn's Picture   Amulhearn    0 Comments   Comments
  • Petco phone order

    I called Petco to place a order since the merchandise was a online order only. I absolutely could not understand the woman who answered my call and finally hung up after five minutes of repeating myself multiple times. We never made it to the pay portion of the call for my order. I called back five minutes later expecting to get a new sales rep but it was the same lady. Her Indian accent was so heavy I had to give my girlfriend the phone to finish our order due to I could not communicate with her. She sent our online receipt to a different email address other than what we gave her. Thus... More...
  • Great customer service!

    I take my dog here all the time. The girls are absolutely wonderful. I do not have much money but who does these days and I talked to one of the groomers and she helped me out with my financial situation. Poor Bella needed a groom desperately. I also love that they even set up my next appointment. I've heard in the past that they are terrible to dogs well I snuck in one day to see how she was grooming my dog, and she was taking her time and being sweet. I wish I would have gotten her name but she grooms my dog in the far corner, she also has cavaliers which is nice. I would suggest... More...
    Johnnot's Picture   Johnnot    0 Comments   Comments
  • Wrong item shipped by Petco. Still no exchange.

    I ordered 32" dog kennel 10 days ago. Two days ago UPS tried to deliver it by Petco forgot to specify apartment number in my address, so delivery was delayed. Finally the kennel was delivered, but the size was wrong. They shipped wrong item. In my order there was 32" kennel, but they send 36". Online chat with customer service resulted in placing exchange request, the representative wrote it would take up to 24 hours to arrange exchange and let me know via e-mail. After 24 hours passed, I contacted customer service again, since nothing changed. They asked to wait another 24... More...
    olympvba's Picture   olympvba    0 Comments   Comments
  • Horrible Grooming

    I am not one to complain for free services or any gain as, I find people like that disgusting. However, if you live in Cleveland Tennessee do not make the mistake of taking your animal to petco for grooming services!! Today I paid 88 dollars before seeing my dog's "trim". When they brought him out he looked pitiful and when I got home I looked at his belly and they had shaved his privates and both of his inner legs are razor burnt. Love petco as a retailer bu learned my lesson as far, as their grooming service is concerned. More...
    level11's Picture   level11    0 Comments   Comments

Petco Reviews By Product

Petco Comments

Creolecajundawg says: (4 years ago)
On Friday July 11, 2014 I stopped by to pick up my dog from the grooming salon and needed help in finding a good dog food. I spoke to a young man by the name of August. He gave me all the information I needed to make a choice for my loved animal. He took the time to explain to the best of his ability what Petco had to offer as well as the pros and cons of the products sold by his store. August served as an information center and left the final choice up to me in terms of deciding what was best for my dog's health.

Mishail1 says: (4 years ago)
Yesterday on March 30, I took my dogs to Petco to the vet and get them shots and I was so disappointed! This was the first and last time I will go! I took my 1 year old puppy and my 2 month old puppy. My 1 year old puppy doesn't get scared of shots till now, he got his Rabies shot, and the lady who gave him the shots wasn't doing it gently giving not only my dogs the shot but a whole lot more the lady was like stabbing them dogs are like kids and my baby got hurt badly when he was done he started to spin around in circles for 10 minutes I got so scared they even made him bleed, I am so angry at Petco! Sure you save a few dollars but I would rather go to a educated Veterinary hospital and spend $176 and have my dogs safe and sound then spend $133 and have them bleeding! Like I said my one year old puppy got a 3 year Rabies shot and on the paper they wrote 1 year! My 2 month puppy might have gotten a cat medicine, and when the lady wanted to check her weight she checked her own on a human scale then with my 2 month puppy! I am so angry I will never take them there anymore! Not only my puppies but all the other peoples dogs were bleeding so much! I recommended no one goes to Petco and go to the vet! The nurses there are clearly not certified! Go to a vet for you and your pets safety and be aware!

1972duck says: (4 years ago)
On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at Petco.) The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that same are confidential due to possible litigation. I simply want to know what happened to my dog in the short time she was in Petco's care. If it is something that could be prevented, then I would ask Petco to train their staff accordingly or do not accept breeds that they cannot care for... i.e., determining the signs of respiratory distress. I just feel that I have been lied to again and again then pawned off to the insurance carrier who is rude and horrible!!! I haven't made a claim. I just want answers.
My dog suffered a preventable disgusting death due to either the lack of knowledge of respiratory distress in bulldogs or simple negligence of not paying attention to her due to being busy with too many other things. I have prayed and prayed. I hope the silver lining in this tragedy is that another bulldog does not die due to the inexperience or negligence of groomers. I miss my Bella every day. Research your groomers! When you check the pet in, ask groomer to described signs of respiratory distress. Ask for the protocol for same. If the groomer can't give you the same answer your vet would, don't leave your dog!!

angrycustomer90 says: (5 years ago)
I recently bought a twin tailed Betta from your store and I explicitly asked an employee if it could be kept in a community tank with other non-aggressive fish and he replied yes. Seeing the Betta swim in the store tank with 10 other guppies, I decided to believe him. I have been keeping a healthy community tank for about a year. Shortly after introducing the Betta to my tank, it had it's back fin torn. I isolated it for treatment immediately but it still died.
The Betta must have carried some sort of disease because soon afterwards, one of my platy fish died, as well as all three neon tetras. A day later my cory catfish died and my lyre-tail guppy is about to. Nearly my entire fish tank has been killed off. This has been an extremely depressing experience for me as I really enjoyed keeping fish. I am beyond disappointed with Petco and will NEVER be visiting their store again. Not only have I wasted time and money on their fish, I have been completely disheartened waking up each morning and seeing another dead fish stuck to the filter.
I strongly advise you to NEVER buy their products.

- Just another irate customer

artjunkie09 says: (5 years ago)
2 days ago i did a partial (about half) water change in my 10 gal betta tank. I earlier this evening checked the levels. Everything is as it should be and i was ready too put my betta back in. I've been wanting to add tank mates so i researched for bettas and decided to get ghost shrimp and spotted cories. I get fish from a locally owned pet store, but they close early so i decided to go to petco. I got there and found the fish i was needing. It took forever (15 minutes) to get help. A man came to help me and asked what size tank i had, what fish i currently had, how often i change the water and when my last water change was. Once i told him my last water change was 2 days prior he said, " You can't add fish for 4 days after a water change". I told him it was a partial water change and that all the levels are right and I'm ready to buy. He refused to sell them to me. I left feeling humiliated. While 4 days is optimal, most online forums agree 2 days of water acclimation and water testing is sufficient. He just didn't want to help me. I won't be going back for any of my pet needs (I have a dog, cat and fish. Your loss petco.)

screwPETCO says: (9 years ago)
i was employed in the petco grooming about 3 months ago. i quit due to another groomer abusing a 4 month old puppy. the management and owners were WELL AWARE and did absolutely nothing. i was employed at the reading, pa petco. the groomer who had hit the DAUSHOUND PUPPY's name was tony mccoy. DO NOT let this man near your dog.

Xtra says: (9 years ago)
I had a miniature poodle for 13 years. He went blind at age 6. I travel constantly and had to have the dog groomed all over the country. I took the dog to private groomers. Some were good, some were horrid. Sometimes the dog was shaking and petrified when I picked him up and the haircuts were often terrible. I heard most states, anyone can be a groomer without any license or training at all.
I started taking him to PetCo..all over the US and I have had excellent results. The dog is groomed exactly as I tell the groomer. The dog is calm and quiet when I pick him up. The management seems to make certain the groomers are somewhat qualified. I now have another poodle and he has been to PetCo's in 6 States without one tiny problem.

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