Petco Consumer Complaints All Reviews

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Petco Reviews

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  • New Employee - I'm Done



    Culver City, Ca. Newish employee Sonia. I usually keep my business in Culver City but won't be going to this one anymore. This employee has over charged me TWICE now for aquarium animals, which I didn't check on until I got home. She's too busy bending over 6 inches in front of and flirting with my husband to get anything right! The last straw was tonight. We were being helped by another long time employee when all of a sudden Sonia comes over to take over our order right in the middle of my ticket being written up. The original employee explained to her that we had a ghost... More...
    (Pets)
    Killjoy's Picture   Killjoy    0 Comments   Comments
  • Fish with fish lice!



    I'm very disappointed and sad, I recently purchased a goldfish from Petco and I happily bought the pretty fish, most of the other ones in the tank looked very unhealthy and had fish rot so I chose the healthiest one. As I got back home to put my fish in the tank, I realized that it had a green circular parasite on its body that was moving. I then went and looked a little closer into the "parasite" and found out that it was fish lice! I wasn't going to risk infecting my other fish in the tank so I went and returned it hoping they would accept, and they did. I told them... More...
    (Pets)
    Shaya1331's Picture   Shaya1331    1 Comments   Comments
  • clueless staff and un experienced managers



    the glen cove petco is really going downhill besides some of the workers having attitudes the place is run by a bunch of idiots! i have heard so many complaints about this store and i still see that nothing has been done dogs are getting hurt in the grooming department and those groomers are still employed! you ask for help in the store the young lady just points like shes too busy to walk me over and help me choose the proper merchandise for my animals. shes getting paid to help customers maybe the so called manager so reconsider who she hires because shes doing a terrible job! More...
    (Pets)
    ashley123's Picture   ashley123    0 Comments   Comments
  • Wrong item shipped by Petco. Still no exchange.



    I ordered 32" dog kennel 10 days ago. Two days ago UPS tried to deliver it by Petco forgot to specify apartment number in my address, so delivery was delayed. Finally the kennel was delivered, but the size was wrong. They shipped wrong item. In my order there was 32" kennel, but they send 36". Online chat with customer service resulted in placing exchange request, the representative wrote it would take up to 24 hours to arrange exchange and let me know via e-mail. After 24 hours passed, I contacted customer service again, since nothing changed. They asked to wait another 24... More...
    (Pets)
    olympvba's Picture   olympvba    0 Comments   Comments
  • BAD GROOMING



    I took my miniature Yorkie to Petco for grooming. She was to get the "works", instead my pocket got worked. I had to take her back because they didn't trim her nails. Now 5 days later I am just noticing that one side of her body has a long patch of hair while the other side is short and looks more even. If I had not threw away the receipt I would take her back. Now I need to find another groomer. Someone who knows what they are doing. Her grooming was more than my hair appointment would be this is BS. Petco is only good for getting accessories and Pet food. More...
    (Pets)
    kraftycap's Picture   kraftycap    0 Comments   Comments


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