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Petco Complaint - Grooming - Grooming
Petco Complaint

Petco Complaint

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Grooming - Grooming


Took my puppy to get a puppy trim. I dropped him off @2:30pm and picked him up @5:30pm. I explained to the groomer that he was a seizure service dog and I really wanted him dealt with delicately and I had several specific details including; no monkey butt, wanted nails trimmed as close as possible, do the ears, anal glands, trim around eyes, private areas, and trim hair on paws. Ok, now let's start; when I pick him up, he is still pretty wet, not soaking but pretty damp, he is shivering like crazy, he is scared to death, and it looked like they had him in a crate with another puppy, I really couldn't tell because they keep them behind a mirrored door so you can't see in, I was watching as she opened the door to the crate to get him and the door was cracked where it didn't close fast enough. She stuck him in another crate and asked us to go pay while he finished drying. So while it took us 10 minutes to stand in line to pay, he is supposedly still drying. We get back and he is gotten and handed to me still wet and shivering, scared to death. I hurriedly go outside where it is quiet warm, I let him see my daughter who he is for anyways and them I immediately grab a towel and begin to dry him off, I had to let him to air dry in the very warm sun. I immediately call the manager on my way home and explain to him the situation. The other complaints are now my puppy not only has a monkey butt the groomer shaved half way up his tail also. So just imagine a solid black puppy Shi Tzu with medium length hair with a monkey butt and half shaved tail, Urgggggg!!!!!!! Then that's not all, along with wet, monkey butt, his poor little face is ruined; the trimmed around his eyes but scalped four places to the white part of his skin. They didn't even trim his paws, I really don't know how to tell if they did his ears or anal glands but I'm going to guess not or maybe half way. The only thing the manager said was "When can I reschedule for you to bring your puppy back?" I plainly and as nicely as possible told him that they would never lay their hands on my puppy again. All he said was I'm sorry and didn't even offer any other solutions. So, the only other thing I knew to do is file this complaint and call corporate of Petco , they are going to have the district manager call me. Please BE AWARE and don't take your pet to Petco.


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