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Petco Complaint - Grooming located at Petco Charleston WV 25309 - PETCO GROOMING
Petco Complaint

Petco Complaint

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Grooming located at Petco Charleston WV 25309 - PETCO GROOMING


I have 4 Dogs...2 small dogs under 15 lbs and 2 larger dogs wieghing about 80 lbs each. I had all the dogs groomed... 2 one week and 2 the next week. I was very satisfied with the grooming of the larger dogs and the price. My complaint is with the grooming of the smaller dogs. Very little hair was removed from my Maltese mix...the Poodle mix looked pretty...but their toenails were not cut and the hair was not removed from the Poodles inside ears. When I was given the bill I could not believe the cost. I was charged $7.50 for shampoo for each dog and I was charged a dematting fee for each dog. Excuse me but when a groomer is shaving a dog is that not removing mats? Why a double charge?? Neither one of my small dogs were badly matted. I have in the past groomed all my dogs but I had a stroke this past year and I am unable to do so now. But I know this...I will never bring my dogs to Petco again.


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