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Petco Complaint - Petco phone order - Petco
Petco Complaint

Petco Complaint

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Petco phone order - Petco


I called Petco to place a order since the merchandise was a online order only. I absolutely could not understand the woman who answered my call and finally hung up after five minutes of repeating myself multiple times. We never made it to the pay portion of the call for my order. I called back five minutes later expecting to get a new sales rep but it was the same lady. Her Indian accent was so heavy I had to give my girlfriend the phone to finish our order due to I could not communicate with her. She sent our online receipt to a different email address other than what we gave her. Thus prompted our third call to their customer service to be told they could not change it at first then finally we were sent a email that was definitely just forwarded from the original. Still can't track our order and even see the expected date of delivery. Due yourself a favor and go to Petsmart! I will never order from them again or even step a foot in their stores after this experience. The most confidence I have in them after this experience is our order will not arrive and have already written this off as a $40 lesson!


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Comments


Parentsoftwocats says: (5 years ago)
 0
So just a quick follow up. I called their customer service number back to follow up on our order since we were support to receive our order in 3-5 days and we had not. I was then informed what we ordered was now on back order and it will take 30-60 days to fulfill. I had to call them to find this out. Canceled our order and the money has still yet to be refunded.
Very rarely will I take the time out of my busy day to post negative comments about any company but the way I have been treated warrants a fair and honest warning to the general consumer. Their products are not worth the headache and time!!! Go to Petsmart...




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