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Petco Complaint - Worse experience ever
Petco Complaint

Petco Complaint

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Worse experience ever


I went in to PetCo first time customer and for my first experience it was the worse. The associate working in the grooming department treated me so disrespectful with attitude and had no intention of helping me. I was told that I can take my dog to get her nails trimmed all I had to do was provide owners name, name of the dog and telephone number to call the veterinarian to verify her shots. The associate was telling me that they DON'T have the time to call the veterinarian and ask for the kind of information. First wrong to tell your customers that you don't have the time to help them. Second when she finally decided to call the veterinarian she lied saying they are closed when obviously I know what time they close. As soon as I pulled out my phone to verify that she decided again to call and they answered and starts asking for the shot records but another thing that she did wrong was not provide that she's calling from petco and that she needs to verify shot records obviously the veterinarian couldn't give her anything so out of frustration she hanged up the phone and told me with an attitude that they can't give her that information. She started to raise her voice at me talk to me disrespectful and that I was able to call the veterinarian myself and just walked away slamming the door.
Her attitude ruined my day. I couldn't stop thinking how disrespectful she spoke to me and didn't care and thought she could get away with it. I called the manager right away explain to him what happened but even after speaking with him and apologizing I still couldn't believe that happened to me and that shouldn't happen to anyone.

If they don't treat us right what makes them think I'm going to trust her with my dog.


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