Petco Complaint

Reviewed by Gilliansage

All Petco Reviews

online service

I've been doing a repeat delivery on dog food for about a year. Saturday I got my dog food and noticed my shipping invoice had a different price than what I was charged. I called their 1-877 where I was routed to the Phillipines. I talked to a lady who obviously did not know the first thing about the company. I explained the problem, she contradicted me and started to hang up. When I explained that that did not solve the issue, she had me send her a copy of the invoice, after 20 minutes on hold she came back and told me the overcharge was for shipping. Obviously she had NO clue that repeat delivery has FREE shipping. I asked to speak to a supervisor, Of course I was told no one was available but they would get back to me in 24 hours. That was 2 days ago.

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Review Rating: 1 out of 5
Reviewed By: Gilliansage
Company: Petco
Date Added: 5 years ago

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Petco Complaint