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Petco Review - Petco Customer Ferret Issue
Petco Review

Petco Review

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Petco Customer Ferret Issue


I recently purchased two ferrets from Petco . And one of my ferrets passed away from an illness two months later. Ferrets are supposed to live 8-10 years. I had my receipt and I had no Marshalls guarantee for the ferrets which is ferret insurance for a full year. The employee working at the time must have forgotten because they were very busy when I bought my pet. So I went into the store to explain my issue. They were under new management since my purchase but the manager was very polite and worked with me very well. I asked her if I could have a new ferret on account for the miscommunication and I asked her if she could contact the other pet owner that was housed with my ferret that passed away to make sure it didn't have the virus. A week later the manager called me back and said that she discussed my case with Marshalls and I got a new ferret. Also the manager called the other ferret owners to make sure their ferret was okay. I will be returning to petco as a frequent customer due to the amazing service. Great staff. Well knowledgeable. And perfect management staff. I couldn't be happier with my service at Petco.


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