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Petco Support Ticket - awful customer service

Petco Support Ticket

awful customer service

Created By: TUTU123456's Picture TUTU123456 Last Reply: TUTU123456's Picture TUTU123456
Priority Level: [Emergency] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

Beware Of The Staff @ Their Store on 86th & Lex, As you can see, they're not very concerned about leaving their customers happy; GRANT, The rude groomer manager, that gave us an awful attitude from the start, and a lame excuse for a lion haircut for our pomeranian, left our dog looking ridiculous, and refused to fix the haircut - even though we had several costumers teaming up with us, trying to explain him how funny it looked!!! Mark, the assistant manager was not helpful at all - just nodding his head and saying there's nothing he can do.

We were judged and humiliated by them both, Grant trying to judge us, and tell us who and what we are by how we "behave".

I told him that out dog is his business card - that's what people see on the streets - and he claimed that he has "plenty of other business cards" - and ours simply doesn't matter,
And don't forget Steve, The biggest clown of them all - Refusing to talk to us when we tried to go again and explain ourselves the next morning!!! I Literally cried!! This man has no heart!!!!
Being kicked out of the store?! How humiliating!!! And all that just to not admit your mistake?!
We left the store feeling cheated and underappreciated.
If you really care about your pet, Do not go near that store.
They don't care about You, Nor your pet!
Will NEVER go back there again.
Disgusting Customer-Service Experience!!! WORST I'VE EVER HAD!!!!...I AM IN DISGUST..

attaching a picture of the horrifying cut:


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